Ocean Gardens Restaurant and Tavern

Reviews about Ocean Gardens Restaurant and Tavern

• 1 / 5

  By Jessica Blige
  The worst customer service I've ever encountered!!
  I only visit Maine once a year in which my grandmother and I make sure we have a lobster roll when I visit. Its tradition.
  Arrived 12/31/16 around 3:10p.m. but was not greeted until 3:23 p.m. explaining that I needed two lobster rolls to go. I was told I could only order from a specific New Year menu that started at 3 p.m. looking at the special menu there were several lobster specials - so I asked politely if she could ask her kitchen manager if they could make a exception due to the time. She stated "We're only serving what's on the 3pm menu". I repeated my favor of asking the the kitchen manager and without hesitant her reply was "I'll ask but I don't know he'll probably say no but I'll ask". Floored by her hesitance and her unwillingness to accommodate a customer with a simple question, I politely stated to no longer worry asking a simple question that I would go somewhere else.
  Please understand I am not upset over the restaurant not being able to serve lobster rolls after 3p.m.(but then again that was never actually answered)but upset over a incontinent waitress too busy to have a customers question answered. In order to survive in this business financially your front of the house staff needs to be accommodating even to the smallest needs due to representing the face of the restaurant.
  Please evaluate that aspect. Good luck!
  January 02, 2017